Audit:
- Ask a few team members: “If someone needs to use the pool hoist today, could you assist or know who to call?”
- Do they know where the accessories and accessible equipment is stored?
- Do they feel confident interacting with guests with disability and demonstrating how to operate it?
Quick Win:
Add a QR code on your staff room wall linking to quick training videos or cheat sheet: “Need a refresher? Watch our short guide to supporting accessible pool entry.” (Visit our User Portal for videos you can link to!)