Front Desk Experience: Do Staff Know What’s Available? (5 Min Accessible Audit Series)

Audit:

• Can front desk staff confidently explain and demonstrate accessibility features?
• Are they aware of pool hoist booking procedures or support options?
• Is there a simple info sheet they can hand to visitors or a team member they can refer to for personalised guidance?

Quick Win:

Create a one-pager titled “How We Support Accessibility” for team training and public display.

Check out more 5 Minute Accessible Audit articles here.