Latrobe Leisure operates four vibrant community facilities across Victoria that bring recreation, health, and wellbeing together under one roof. When visiting the venues, it’s easy to see why these hubs are so loved by the local community — from the friendly greetings between staff and members on a first-name basis, to the genuine sense of connection that fills every space. It’s clear that Latrobe City Council’s investment in such high-quality facilities in rural areas is something special.
Commitment to Accessibility and Inclusion
Like many older aquatic centres, the need for accessibility upgrades was once a pressing challenge. Early designs relied solely on ladders and steps for pool access, limiting participation for those with mobility impairments. Determined to serve the whole community, Council invested in accessible parking, change rooms, and toilets, along with the installation of Pelican Pool and Spa Hoists at Churchill, Morwell, and Moe Newborough.
Today, the Pelicans at Morwell and Moe are 13 years old, as is their aquatic wheelchair, which still sees around 15 uses per week — a true testament to both the quality of the equipment and the community’s ongoing commitment to inclusion. The Gippsland Regional Aquatic Centre, now five years old, features two Pelican Hoists that are used multiple times every day.
The result is a suite of welcoming, fully equipped aquatic venues that give every individual the confidence and freedom to participate safely and with dignity.
A Unified Approach Across All Venues
One standout feature of Latrobe Leisure’s model is that a single membership provides access to all four centres, ensuring flexibility and equal opportunity for every community member. Council’s consistent policies, procedures, and cross-training across all venues mean that staff can deliver the same level of knowledge and care everywhere.
This unified approach also ensures that if a customer calls any venue with an enquiry, they’ll receive the same clear information and support. It’s an excellent example of customer-centred service built on collaboration and consistency.
More Than Just Pools
The Moe Newborough venue in particular showcases the scale and diversity of these hubs, boasting a large athletics and bike track at the rear in addition to the gym, café, crèche, and basketball stadium. These multi-purpose facilities allow residents of all ages and abilities to come together — whether for sport, exercise, socialising, or rehabilitation — building both health and community spirit.
Impact on Access & Inclusion
Since introducing accessible equipment and integrated service models, Latrobe Leisure has seen a steady increase in both participation and community pride:
- Many visitors rely solely on the Pelican Hoist for safe and dignified pool entry.
- Patrons and families feel more welcome and supported across all venues.
- Disability support providers have increased their referrals, knowing their clients will be met with care and capability.
- The team has witnessed visible growth in confidence, independence, and wellbeing among regular users.
Feedback has been overwhelmingly positive, especially from families who can now share aquatic activities together without barriers or separate arrangements.
Tips for Other Councils & Aquatic Facilities
Latrobe Leisure’s experience offers valuable lessons for other regional councils and aquatic venues:
- Spread the Word: In close-knit communities, word of mouth travels fast. Raising awareness of accessibility features helps encourage greater participation and ensures upgrades don’t become a best kept secret.
- Showcase Accessibility: Highlight accessible equipment during venue introductory tours and facility promotions. Even if a visitor does not need it, they may share the information with someone who does.
- Empower Staff & Patrons: While staff may feel hesitant at first, many patrons have prior experience with new equipment and are happy to guide its use. Inclusion can strengthen staff and patron collaboration and build on venue loyalty bonds.
Latrobe Leisure’s commitment to accessibility has transformed its facilities into inclusive spaces where people of all abilities can enjoy the benefits of aquatic activity.
A Community Built on Connection
Latrobe Leisure’s commitment to accessibility goes far beyond equipment. It’s about fostering confidence, creating opportunities, and strengthening community bonds. If you are in the neighbourhood why not drop by and visit their venues and experience it all first hand. Locations include: